Explain the role of each of the following elements in the process of communication: (a) channel; (2 marks) (b) messages. (2 marks)June/July 2020
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State three characteristics of a good customer care officer. (3 marks)July 2020
Explain the term ‘encoding’ as used in communication. (2 marks)June/July 2020
State four strategies that the management of an organisation may adopt to enhance the effectiveness of upward communication. (4 marks)June/July 2020
You are the Personal Assistant to the General Manager of a flower . In the last one week, the employees have been on a go- slow and this has seriously interrupted t the farm’s operations.The manager has asked you to ...
The company you work for as the Assistant Public Relations Officer plans to hold an end of year party for the staff. You have been asked to procure a services. Write a letter to a catering firm requesting for their services. ...
Outline four benefits that the management of an organization may derive from installing suggestion boxes. (4 marks)June/July 2020
Explain the function of the following techniques used in oral presentations: i) pause: ii)pitch; iii)pace.(6 mark)June/July 2020
you work as the sales officer pf baraka wholesalers. in the last three months, sales have gone down by 15%. The Manager has instructed you to investigate the matter and write a report with recommendations. Assume you have sey ccs ...
List three duties of a committee chairman during a meeting. (3 marks)July 2020