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State three messages conveyed through a handshake as a non-verbal cue. (3 marks)July 2020
Confidence: A firm handshake can convey confidence and assertiveness, indicating that the person is self-assured and comfortable in the situation. Trustworthiness: A warm and friendly handshake can convey trustworthiness and openness, indicating that the person is genuine and approachable. Respect:Read more
List three challenges that may be encountered when using mobile telephones to pass information. (3 marks)July 2020
Limited connectivity: Mobile phones may experience connectivity issues due to weak signals or other technical problems, which can hinder the transmission of information. Limited storage capacity: Mobile phones may have limited storage capacity, which can make it difficult to transmit large amounts oRead more
State the information that should be included in the Terms of Reference of a report.(3 marks)July 2020
Purpose: The purpose of the report should be clearly stated, including the specific goals or objectives that the report is intended to achieve. Scope: The scope of the report should be defined, including the specific topic or issues that the report will cover, as well as any boundaries or limitationRead more
List four factors that interviewers may consider when planning for job selection interviews.(4 marks)July 2020
Job requirements: When planning for job selection interviews, interviewers will typically consider the specific requirements of the job and the skills, experience, and qualifications that are necessary for the role. This will help them to determine the types of questions to ask and the areas to focuRead more
List three factors that may hinder transmission of information in an office. (3 marks)July 2020
Technical problems with communication systems: If the technology being used to transmit information, such as email servers or phone lines, experiences technical issues, it can hinder the transmission of information. Poor communication skills: If the person transmitting the information is not skilledRead more
You work as the Assistant Human Resource Manager at Opty Company. In the pastthree days, some employee s have not reported to work due to disruption of transport by heavy rains. Write a memorandum to the employees detailing how they will make up for the lost working hours. (10 marks)July 2020
To: All Employees From: Assistant Human Resource Manager Subject: Make-Up for Lost Working Hours Dear Employees, I hope this memo finds you well. As you may be aware, some employees have not been able to report to work in the past three days due to disruption of transport caused by heavy rains. We uRead more
To: All Employees From: Assistant Human Resource Manager Subject: Make-Up for Lost Working Hours
Dear Employees,
I hope this memo finds you well. As you may be aware, some employees have not been able to report to work in the past three days due to disruption of transport caused by heavy rains.
We understand that these circumstances are beyond your control, and we want to ensure that you are able to make up for the lost working hours. To this end, we have several options available to you:
Please let your manager know as soon as possible which option you would prefer to pursue. We want to ensure that you are able to make up for the lost time in a way that works best for you and your team.
Thank you for your understanding and cooperation during this challenging time.
Sincerely, [Your Name]
See lessList three limitations of grapevine communication in an organization. (3 marks)July 2020
Inaccuracy: One limitation of grapevine communication is that it can be prone to inaccuracy or distortion. Because grapevine communication is informal and often based on hearsay, it can be easy for information to be misconstrued or misunderstood as it is passed from person to person. Lack of controlRead more
State four reasons why organizations train staff on how to handle customers. (4 marks)July 2020
Improved customer satisfaction: Training staff on how to handle customers can help improve customer satisfaction by teaching employees the skills and knowledge they need to provide high-quality service. This could include training on how to effectively communicate with customers, how to address theiRead more
List three reasons why a message should be brief. (3 marks)July 2020
Time efficiency: A brief message is more time-efficient for both the sender and the recipient. It allows the sender to convey their message quickly and efficiently, and it allows the recipient to read and understand the message without having to spend a lot of time doing so. Clarity: A brief messageRead more
State three uses of interviews in an organization. je (3 marks)July 2020
Hiring: Interviews are commonly used by organizations to evaluate job candidates and determine who is the best fit for a particular role. Interviews can be conducted in-person, by phone, or via video conference, and may include a variety of questions designed to assess the candidate's skills, experiRead more