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Jemshah
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Enlightened
Asked: 2023-01-20T09:03:09+00:00 In:

Outline four factors to consider when using the telephone to communicate 4 marks)November 2022

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Outline four factors to consider when using the telephone to communicate 4 marks)November 2022

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    Enlightened
    1. The purpose of the call: It is important to consider the purpose of the call, and whether the information that needs to be conveyed can be effectively communicated over the telephone.
    2. The audience: It is important to consider the audience and whether the call is being made to an individual or a group, and whether they are internal or external to the organization.
    3. The tone of the call: It is important to consider the tone of the call and whether it is appropriate for the situation. A friendly and professional tone is recommended for most calls.
    4. The timing of the call: It is important to consider the timing of the call and whether it is an appropriate time to make the call, taking into account time zones, working hours and cultural differences.
    5. The language of the call: It is important to consider the language of the call and whether the person you are communicating with is comfortable communicating in the same language.
    6. Confidentiality: It is important to consider the confidentiality of the information you are sharing, and whether the call is secure.
    7. Interruptions: It is important to consider any interruptions or background noise that may affect the call quality and the ability to communicate effectively.
    8. Call recording: It is important to consider whether the call is being recorded and whether the recording is legal and compliant with the organization’s policies.
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