Explain the role of each of the following elements in the process of communication: (a) channel; (2 marks) (b) messages. (2 marks)June/July 2020

(a) Channel: The channel is the means through which a message is transmitted from one person to another. It can be a physical channel, such as face-to-face conversation, or a virtual channel, such as email or a messaging app. The choice of channel can affect the effectiveness of the communication, as different channels may be more or less suited to different types of messages.

(b) Messages: The message is the content of the communication, whether it is a piece of information being conveyed, an instruction being given, or a request being made. The message can be verbal, written, or nonverbal, and can be conveyed through words, actions, or other means. It is important to consider the content and clarity of the message in order to ensure that it is effectively understood by the intended recipient.