Explain four purposes that an investigation report may serve in a business enterprise.(8 mark)June/July 2020

An investigation report may serve a number of purposes in a business enterprise:

1. Determine the cause of a problem: An investigation report may be used to identify the root cause of a problem or issue within the organization, such as a failure in a process or system.
2. Identify potential solutions: An investigation report may be used to identify potential solutions to a problem or issue, such as changes to processes or procedures that could prevent similar issues from occurring in the future.
3. Make recommendations: An investigation report may make recommendations for action to be taken in response to a problem or issue, such as implementing a new policy or procedure, or training employees on a new process.
4. Provide a record of the investigation: An investigation report serves as a record of the investigation, including the steps taken, the evidence gathered, and the conclusions reached. This can be useful for reference and documentation purposes.
5. Protect the organization: An investigation report may be used to protect the organization from legal or regulatory consequences if it is found to be responsible for a problem or issue.
6. Improve performance: An investigation report may be used to identify ways in which the organization can improve its performance, such as by identifying and addressing inefficiencies or weaknesses in processes or systems.
7. Foster transparency: An investigation report may be used to demonstrate transparency and accountability within the organization, by documenting the steps taken to address a problem or issue.
8. Build trust: An investigation report may be used to build trust with stakeholders, such as customers or employees, by demonstrating a commitment to addressing problems and improving performance.