Communication

List three limitations of grapevine communication in an organization. (3 marks)July 2020

State four reasons why organizations train staff on how to handle customers. (4 marks)July 2020

List three reasons why a message should be brief. (3 marks)July 2020

State three uses of interviews in an organization. je (3 marks)July 2020

List three uses of feedback to a manager. eee (3 marks)July 2020

State three situations when organizations may opt to use teleconferencing to communicate with staff. (3 marks)July 2020

List four instances when informal communication may be used in an organization. (4 marks)July 2020

State three types of messages that would be placed on a notice board. (3 marks)July 2020

List three ways in which employees practice courtesy in an organization. (3 marks)July 2020

State three characteristics of a good customer care officer. (3 marks)July 2020