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qualities of a good essay. (3 marks)June/July 2020
Clarity: A good essay is clear and easy to understand, with a well-defined structure and logical flow of ideas. Substance: A good essay presents a strong argument or point of view, supported by relevant evidence and examples. Coherence: A good essay is coherent, with ideas that are logically connectRead more
Outline four factors that may determine the choice of individuals to attend a meeting.(4 marks)June/July 2020
Relevance: Individuals are more likely to attend a meeting if they feel that the topic being discussed is relevant to their job or responsibilities. Level of expertise: If the topic being discussed requires a particular level of expertise or knowledge, individuals with that expertise may be more likRead more
State four strategies that the management of an organisation may adopt to enhance the effectiveness of upward communication. (4 marks)June/July 2020
Encourage open communication: By promoting an open and transparent communication style, management can encourage employees to feel comfortable sharing ideas, concerns, and feedback with their superiors. Provide opportunities for feedback: By providing regular opportunities for employees to provide fRead more
Outline two differences between oral communication and written communication. (4 marks)June/July 2020
Speed: Oral communication is generally faster than written communication, as it allows for immediate feedback and response. Tone: Oral communication allows for the use of tone, such as the pitch, volume, and inflection of the voice, which can convey meaning and emotion. Written communication does noRead more
Explain each of the following types of non-verbal communication: (a) physical appearance; (2 marks) (b) proximity. (2 marks)June/July 2020
(a) Physical appearance: Physical appearance refers to the way a person presents themselves through their clothing, grooming, and overall demeanor. It can convey a variety of messages, such as professionalism, power, and confidence. (b) Proximity: Proximity refers to the distance between people whenRead more
(a) Physical appearance: Physical appearance refers to the way a person presents themselves through their clothing, grooming, and overall demeanor. It can convey a variety of messages, such as professionalism, power, and confidence.
(b) Proximity: Proximity refers to the distance between people when they are communicating. It can be used to convey a variety of messages, such as intimacy, aggression, or disinterest. For example, standing close to someone may indicate a desire for intimacy or attention, while standing far away may indicate a lack of interest or desire for personal space.
See lessHighlight four ways in which a manager may encourage grapevine communication among employees of an organization. (4 marks)June/July 2020
Encourage open communication: By promoting an open and transparent communication style, a manager can encourage employees to feel comfortable sharing information and ideas with one another. Create opportunities for socialization: By providing opportunities for employees to socialize and build relatiRead more
Outline three circumstances under which a listener may hinder effective communication during a conversation. (3 marks)June/July 2020
Distractions: If the listener is distracted by other stimuli, such as a loud noise or a flashing light, it can be difficult for them to focus on the conversation and absorb the information being conveyed. Lack of interest: If the listener is not interested in the topic being discussed, they may be lRead more
Explain the role of each of the following elements in the process of communication: (a) channel; (2 marks) (b) messages. (2 marks)June/July 2020
(a) Channel: The channel is the means through which a message is transmitted from one person to another. It can be a physical channel, such as face-to-face conversation, or a virtual channel, such as email or a messaging app. The choice of channel can affect the effectiveness of the communication, aRead more
(a) Channel: The channel is the means through which a message is transmitted from one person to another. It can be a physical channel, such as face-to-face conversation, or a virtual channel, such as email or a messaging app. The choice of channel can affect the effectiveness of the communication, as different channels may be more or less suited to different types of messages.
(b) Messages: The message is the content of the communication, whether it is a piece of information being conveyed, an instruction being given, or a request being made. The message can be verbal, written, or nonverbal, and can be conveyed through words, actions, or other means. It is important to consider the content and clarity of the message in order to ensure that it is effectively understood by the intended recipient.
See lessMost managers emphasize on effective internal communication. State four reasons that informs such emphasis. (4 marks)June/July 2020
Improved productivity: When employees are able to communicate effectively with one another, it can help to improve efficiency and productivity. Enhanced collaboration: Effective internal communication can foster collaboration and teamwork among employees, leading to better results. Better decision-mRead more
State three advantages of globalization to an entrepreneur.(3 marks)June/July 2020
Access to larger and more diverse markets: Globalization has opened up new markets for entrepreneurs and businesses, allowing them to reach customers beyond their domestic markets. This can provide new opportunities for growth and expansion. Ability to tap into global supply chains and economies ofRead more