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State four reasons why organizations train staff on how to handle customers. (4 marks)July 2020
To improve customer satisfaction: Training staff on how to handle customers can help organizations improve customer satisfaction by ensuring that customers receive prompt, courteous, and effective service. To increase customer loyalty: Training staff on how to handle customers can help organizationsRead more
List three reasons why a message should be brief. (3 marks)July 2020
To save time: A brief message is more efficient and takes less time to read and comprehend than a long message. This can be especially important in fast-paced environments where time is limited. To increase clarity: A brief message is more likely to be clear and to the point, which can help the readRead more
State three uses of interviews in an organization. je (3 marks)July 2020
Recruiting new employees: Interviews are a common tool used by organizations to assess the skills and qualifications of job candidates and determine whether they are a good fit for the company. Performance evaluations: Interviews can be used by managers to evaluate the performance of their team membRead more
List three uses of feedback to a manager. eee (3 marks)July 2020
Improving performance: Feedback can help managers identify areas where they are performing well and areas where they can improve. By regularly soliciting and incorporating feedback from their team, managers can continually improve their performance. Developing leadership skills: Feedback can help maRead more
State three situations when organizations may opt to use teleconferencing to communicate with staff. (3 marks)July 2020
When employees are located in different geographic locations: Teleconferencing allows organizations to connect employees who are located in different cities, states, or countries, without the need for travel. When face-to-face meetings are not possible: Teleconferencing can be a convenient alternatiRead more
List four instances when informal communication may be used in an organization. (4 marks)July 2020
Socializing and building relationships: Informal communication can be used to build relationships with colleagues, establish a sense of community within the organization, and create a positive work culture. Sharing information and gossip: Informal communication can be a way for employees to share inRead more
State three types of messages that would be placed on a notice board. (3 marks)July 2020
Announcements: These could include company-wide announcements, such as changes to policies or procedures, or announcements about upcoming events or meetings. Meeting schedules: A notice board is a convenient place to post schedules for team meetings, departmental meetings, and other regular gatherinRead more
List three ways in which employees practice courtesy in an organization. (3 marks)July 2020
Greeting coworkers and colleagues: This can be as simple as saying hello in the morning or acknowledging someone when they pass by. Using polite language: Using please, thank you, and other words of politeness can go a long way in creating a respectful and courteous work environment. Respecting persRead more
State three characteristics of a good customer care officer. (3 marks)July 2020
There are several characteristics that are important for a customer care officer to possess in order to be effective in their role. These include: Empathy: A customer care officer should be able to understand and relate to the feelings and needs of the customer. This includes being able to listen acRead more
There are several characteristics that are important for a customer care officer to possess in order to be effective in their role. These include:
State four comparisons between wiring diagrams and schematics diagrams in electrical installation. (8 marks)June/July 2020
Purpose: Wiring diagrams are used to show the physical layout and connections of an electrical system, whereas schematics diagrams are used to show the logical relationships and functions of the components in an electrical system. Level of detail: Wiring diagrams are typically more detailed and specRead more