Explain the term ‘protocol’ as used in communication. (2 marks)June/July 2020

“protocol” refers to a set of rules or guidelines that govern the way in which communication is conducted. Protocols can apply to various forms of communication, including verbal, written, and electronic. Protocols may be established to ensure that communication is efficient, effective, and consistent, and may cover topics such as format, content, timing, and etiquette. Protocols may be formal or informal, and may be specific to a particular organization or industry. For example, an organization may have a protocol for email communication that specifies the format for subject lines, the use of greetings and signatures, and the appropriate tone and level of formality. Protocols can help to ensure that communication is clear, respectful, and professional, and can help to avoid misunderstandings or miscommunication.